Privacy Policy

Effective Date: April 11, 2025

1. Introduction

Welcome to HEHA Online (Healthy Habit LLC). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (https://heha.online), place orders, or interact with our services.

2. Information We Collect

a. Personal Information

• Clients: Name, email, phone number, delivery address, payment details, order history 
• Partners (restaurants/vendors): Business name, contact details, product/menu data, payment preferences 
• Website Visitors: IP address, browser type, and usage data via cookies 

3. How We Use Your Information

• Process orders and coordinate deliveries 
• Communicate order updates and support 
• Manage partner relationships and logistics 
• Improve website functionality and experience 
• Comply with legal obligations 

4. SMS / Text Messaging (Operational)

HEHA may send transactional text messages related to:

• Order confirmations 
• Delivery coordination 
• Updates or changes 
• Message frequency varies 
• Message & data rates may apply 
• Reply STOP to opt out 
• Reply HELP for support 

Contact: hello@heha.online | 813-606-3781

👉 Marketing messages are only sent if you explicitly opt in

5. Sharing Your Information

We only share data when necessary:

• With restaurants/vendors to fulfill orders 
• With drivers and service providers (payments, communication tools) 
• For legal compliance if required 

We do NOT sell your data.

Mobile opt-in data is never shared for marketing purposes.

6. Data Accuracy Disclaimer (IMPORTANT)

HEHA does not manufacture food products.
We rely on information provided by partners.

We do not guarantee ingredient accuracy, nutritional content, or allergen safety.
 

7. Data Security

We take reasonable measures to protect your data.
However, no system is 100% secure.

8. Cookies & Tracking

We use cookies to improve your experience.
You may disable them via your browser.

9. Your Rights

You may:

• Access or update your data 
• Request deletion (where legally allowed) 
• Opt out of non-essential communications 

10. Third-Party Links

We are not responsible for external websites or their privacy practices.

11. Children’s Privacy

We do not knowingly collect data from individuals under 13.

12. Operational Communications

We may contact you via:

• Email 
• Phone 
• SMS 

Strictly for order-related or service-related communication.

13. Updates to Policy

We may update this policy. Continued use = acceptance.

14. Contact

HEHA Online (Healthy Habit LLC)
7901 4th St N #24610
St. Petersburg, FL 33702
📧 hello@heha.online
📞 813-606-3781

Effective Date: April 11, 2025

1. Introduction

These Terms govern the services provided by Healthy Habit LLC (“HEHA”).
By using our services, you agree to these Terms.

2. Service Overview

HEHA connects customers with:

• Local restaurants 
• Grocery stores 
• Independent vendors 
• Delivery drivers 

We coordinate ordering, shopping, and delivery.

We do not prepare food or manufacture products.

3. Service Types

HEHA offers:

• Meal Delivery (from partner restaurants) 
• Grocery Shopping Service (Trader Joe’s, local markets, vendors) 

All services are coordinated through HEHA and fulfilled by independent partners.

4. Delivery & Scheduling

• Orders may require advance notice depending on partner availability 
• Delivery times are estimates, not guarantees 
• Availability may vary based on demand and location 

5. Pricing & Fees

• Prices may include operational/service costs 
• Delivery fees are flat-rate and shown at checkout 
• No hidden fees beyond disclosed charges 

HEHA aims to maintain transparent and fair pricing

6. Distance Surcharges

Deliveries outside standard zones may incur additional fees:

• $1.25 per mile beyond service range 
• Paid via separate payment link if applicable 
• Must be paid before delivery completion 

7. Payments

• Payments are processed via online checkout or paylinks 
• Orders are confirmed only after payment 

8. Partner & Product Disclaimer

HEHA does not control food preparation or product manufacturing.

We do not guarantee:
 

• Ingredient accuracy 
• Allergen safety 
• Nutritional claims 

9. Delivery & Liability

HEHA acts as a coordination platform.

We are not liable for:

• Delays 
• Damaged items 
• Partner errors 

We will assist in resolving issues when possible.

10. Independent Contractors

Drivers and certain partners operate as independent contractors, not employees of HEHA.

11. Client Responsibilities

Clients must:

• Provide accurate delivery details 
• Be available for delivery 
• Respond to communication if needed 

12. Restaurant / Vendor Responsibilities

Partners must:

• Follow food safety regulations 
• Provide accurate product information 
• Maintain quality standards 

13. SMS / Communication Terms

By using HEHA, you agree to receive operational messages:

• Order updates 
• Delivery coordination 

Reply STOP to opt out anytime.

No marketing messages without consent.

14. Cancellations

• Late cancellations may incur fees 
• Orders already in progress may not be refundable 

15. Termination

HEHA may suspend or terminate service for:

• Misuse 
• Fraud 
• Breach of terms 

16. Dispute Resolution

Disputes will be resolved through:

• Mediation or arbitration 
• Under applicable local laws 

17. Force Majeure

HEHA is not liable for delays caused by:

• Weather 
• Emergencies 
• Events outside our control 

18. Mission Statement (Optional but Strong)

HEHA supports:

• Local businesses 
• Fair pay for drivers 
• Clean, transparent food systems 

20% of profits support the Freebird Fund.

19. Contact

Healthy Habit LLC (HEHA)
📧 hello@heha.online
📞 813-606-3781